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Sunday, August 25, 2019

Deliveries + Returns

Shipping/ Deliveries


BumbleBeeBaby.net | Delivery Van


*FREE Delivery in the UK


  • UK Orders: Spend over £150.00+ (per order) and get FREE delivery
  • European Orders: Spend over £350.00+ (per order) and get FREE delivery
  • International Orders: Spend over £500.00+ (per order) and get FREE delivery
  • Southern Africa Regional Orders: Visit our South African Store for our regional product range and deliveries

 

*All T+C’s apply - Please note that if your parcel’s dimensions and/or weight are outside the specifications provided below for our postal delivery service (free delivery standard), then you may be required to pay in an additional top-up fee for the delivery. If you would like to obtain any form of special delivery outside our normal free delivery offering, then you will be required to pay for any additional fees hereto – See full details below prior to ordering.

 

For UK and Internaional deliveries, we offer various delivery services for your convenience:


Service

Lead Time            (on Dispatch)

Maximum Dimensions

Maximum Weight

Calculation Based On

Cost

Royal Mail Standard Delivery (UK): ETA 1-5+ Days

Usually 1-5 working days, depending on your location (Average of 3 working days for main city centers)

May be restricted  to the following Dimensions - Maximum size: length, width or height < 600mm. Length + width + height < 900mm. If dimensions exceed Royal Mail standards, alternative delivery services may need to be considered - We will contact you if this is the case.

Up to 20kg per Parcel

Dimensions and/ or weight

Automated cost calculation provided on order processing – May be subject to change

Insurance

-

-

-

Parcel value

Insurance is available at a rate on the declared value – Option available on request only - contact us for further details.

Royal Mail 1st Class Service (UK): ETA 1-2+ Days

Usually 1-2 working days. Normally next working day, depending on your location and if order and payment received before 12:00. Predominantly for deliveries to main city centres. Next day delivery cannot be guaranteed for remote areas.

May be restricted  to the following Dimensions - Maximum size: length, width or height < 600mm. Length + width + height < 900mm. If dimensions exceed Royal Mail standards, alternative delivery services may need to be considered - We will contact you if this is the case.

Up to 20kg per Parcel

Dimensions and/ or weight

Automated cost calculation provided on order processing – May be subject to change

Royal Mail Airmail (EU): ETA 3-5+ Working Days

Usually 3-5 working days, depending on your location within Europe- See Royal Mail Airmail Regions May be restricted  to the following Dimensions - Maximum size: length, width or height < 600mm. Length + width + height < 900mm. If dimensions exceed Royal Mail standards, alternative delivery services may need to be considered - We will contact you if this is the case. Up to 10kg per Parcel Dimensions and/ or weight Automated cost calculation provided on order processing – May be subject to change

Royal Mail Airmail (INT: Worldwide Zones): ETA 5-7+ Working Days

Usually 5-7 working days, depending on your location within selected worldwide zones - See Royal Mail Airmail Regions May be restricted  to the following Dimensions - Maximum size: length, width or height < 600mm. Length + width + height < 900mm. If dimensions exceed Royal Mail standards, alternative delivery services may need to be considered - We will contact you if this is the case. Up to 10kg per Parcel  Dimensions and/ or weight Automated cost calculation provided on order processing – May be subject to change

Royal Mail Surface Mail (INT: Worldwide Zones): ETA 1-12+ Weeks

Usually 1-12 weeks, depending on your location within selected worldwide zones

May be restricted  to the following Dimensions - Maximum size: length, width or height < 600mm. Length + width + height < 900mm. If dimensions exceed Royal Mail standards, alternative delivery services may need to be considered - We will contact you if this is the case.

Up to 10kg per Parcel

Dimensions and/ or weight

Automated cost calculation provided on order processing – May be subject to change

 

I. Royal Mail Standard Delivery (Local): This is the most economical delivery option available within the UK and the cost calculation is done, as per your order’s estimated package dimensions and/or weight. Delivery time for this service is normally between 1-5 working days, depending on your location. Local deliveries to main city centers are on average, a 1-3 day delivery service. Delivery details with references will be provided on dispatch. Please note there are specific criteria and certain limitations that the postal service has put in place for all parcel deliveries - See table above.

II. Royal Mail 1st Class Delivery (Local): This is the fastest postal delivery option available within the UK and the cost calculation is done, as per your order’s estimated package dimensions and/or weight. Delivery time for this service is normally between 1-2 working days, depending on your location. Local deliveries to main city centers are on average, a 1 day delivery service. Delivery details with references will be provided on dispatch. Please note there are specific criteria and certain limitations that the postal service has put in place for all parcel deliveries - See table above.

III. Royal Mail Airmail (EU): This is the fastest and most economical postal delivery option available to selected European Regions and the cost calculation is done, as per your order’s estimated package dimensions and/or weight. Delivery time for this service is normally between 3-5 working days, depending on your location. Deliveries to main city centers are on average, a 1-3 day delivery service. Delivery details with references will be provided on dispatch. Please note there are specific criteria and certain limitations that the postal service has put in place for all parcel deliveries - See table above.

IV. Royal Mail Airmail (Worldwide Zones: 1 & 2): This is the fastest and most economical postal delivery option available to selected Worldwide Zones and the cost calculation is done, as per your order’s estimated package dimensions and/or weight. Delivery time for this service is normally between 5-7+ working days, depending on your location. Deliveries to main city centers are on average, a 1-5 day delivery service. Delivery details with references will be provided on dispatch. Please note there are specific criteria and certain limitations that the postal service has put in place for all parcel deliveries - See table above.

V. Royal Mail Surface Mail (Worldwide Zones: 1 & 2): This is the most economical, but slowest postal delivery option available to selected Worldwide Zones and the cost calculation is done, as per your order’s estimated package dimensions and/or weight. Delivery time for this service is normally between 1-12 weeks, depending on your location. Delivery details with references will be provided on dispatch. Please note there are specific criteria and certain limitations that the postal service has put in place for all parcel deliveries - See table above.

IV. Special Courier Quotations (Optional): When placing your order, if you are not satisfied with one of the delivery options available to you at the ‘check out’ point and require an urgent delivery service via one of our other selected Courier companies, please contact us for further assistance. Please note that all Courier quotations of this nature will be provided on a ‘per order/ per quotation’ (ad hoc) basis only and may be subject to change at any time. This option may require a little more time than one of our other pre-defined delivery options and will be subject to the supply of delivery quotations from additional courier service providers. For prompt dispatch/ delivery, we recommend you select the best available predetermined delivery calculation on order processing.

 

Q:  Can I collect my order?

A: Our UK and International dispatch is out of London and although we do not normally allow for collections, this may be possible on special request for local orders – Please contact us for further details.

 

Q: My items haven't arrived yet. What can I do?

A: Please allow at least 10 business days (Local Orders) and 30-95 business days (International Orders - Depending on delivery means selected, as per the table above) for your order to arrive, from the date you receive the tracking details. You are able to track the status of your order using the tracking details sent to you via email, on dispatch of your order or as per the details on your online user account, under orders/ shipments/ deliveries. If you have any concerns, please do not hesitate to contact us.

 

Q:  How do deliveries work if I order from another country/ region?

A: Any order from outside our local jurisdiction will be best calculated, as per the options available on our website. However, any delivery criterion applicable for orders outside our local borders may be subject to change and we will be in contact is there are any required amendments to your purchase order or deliveries. Please note, any additional fees or services required outside the boundaries of our local control will be for the customer’s account only. Therefore, all additional fees, customs, duties etc. are for the customer’s account.


*For further information, please review our FAQs and/or policies, terms and conditions.

Disclaimer: Although we always strive to dispatch your order within the dispatch times illustrated on our website and have your parcels delivered within the estimated delivery times provided to us by our service providers; delays may occur on occasion. In such instances, we will make every effort to ensure that you are keep up-to-date with your purchase order and the delivery status.  Please note that delivery costs, criteria and lead times may be subject to change and if there are any required amendments to your order and/ or delivery, we will be in contact to communicate these with you and provide for alternatives hereto. All purchase orders and deliveries are as per Bumble Bee Baby’s policies, terms and conditions.

 

Returns


Please see clause ‘24. Returns Policy’ of our terms and conditions for full details.


*For further information, please review our FAQs and/or policies, terms and conditions.

Disclaimer: All returns are for the customer’s account unless agreed otherwise; at management’s sole discretion. Although we always strive to dispatch new and revised orders within the dispatch times illustrated on our website and have your parcels delivered within the estimated delivery times provided to us by our service providers; delays may occur on occasion. In such instances, we will make every effort to ensure that you are keep up-to-date with your purchase order and the delivery status.  Please note that delivery costs, criteria and lead times may be subject to change and if there are any required amendments to your order and/ or delivery, we will be in contact to communicate these with you and provide for alternatives hereto. All purchase orders and deliveries are as per Bumble Bee Baby’s policies, terms and conditions.

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